Terms

Delivery Information

All UK orders placed before 9.30am  Monday to Friday will be shipped the same day via Royal Mail.

Our postage charges are kept to the lowest level we can based on Royal Mail pricing.

Currently postage charges are as follows:

2nd Class £3.20, 1st Class £3.90. Europe £7.50

Free postage for orders over £35.00

Terms & Conditions

Terms & Conditions Conditions Of Use

The access or use of this Website constitutes Acceptance of the following conditions of use: All images and material displayed on this Website are the copyright of The Little Goat Soap Company. None of the Material from this Website may be downloaded, copied, sold, reproduced, republished, uploaded, posted, transmitted, distributed and/or otherwise dealt in or with, without the prior written authority of The Little Goat Soap Company. This does however exclude the downloading any material on a single computer for personal, home use only, non- commercial, provided that all copyright and other proprietary notices remain intact. The Little Goat Soap Company hereby disclaims all liability in connection with any loss and/or damage howsoever arising as a consequence of either any use of, or the inability to use, the material on this site.

The Little Goat Soap Company reserves the right to alter or change any product or price without any prior notice.

Returns, Exchanges and Cancellations In compliance with the EU Distance Selling Directive retail customers (excludes wholesale) may cancel or exchange their order contract by returning the order to The Little Goat Soap Company within 7 days from the receipt of goods, in their original condition and fit for re-sale. We will then refund the full value of the goods less the original delivery charges, as soon as possible and no longer than 30 days from the date of purchase. All return postage is the responsibility of the purchaser and The Little Goat Soap Company do not accept responsibility for items lost or damaged in transit to us. Exchanges: Simply return your purchases to The Little Goat Soap Company within 7 days of receipt, and we will despatch replacement goods. A re-delivery charge (at our standard rates) will apply. The Little Goat Soap Company reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your Statutory Rights. Lost or Damage Goods Please inspect your order immediately on delivery and contact The Little Goat Soap Company within 48 hours if the goods you receive are damaged or incorrect so that we can immediately address the problem and notify our carrier if necessary. For retail customers, in the case of non-delivery, please wait for 14 days from the date of your order in case your order has been delayed.

General Product Information

Please read the product information on the label of each product. If you have any questions or concerns regarding the ingredients, please contact The Little Goat Soap Company and we will be happy to answer any questions you may have. If you are prone to skin allergies, The Little Goat Soap Company suggest that you do a  patch test before using a product. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner.

The Little Goat Soap Company reserve the right to change the appearance, packaging, and scent, or withdraw any products at any time. As products are handmade and hand cut, slight variations in colour, size or scent may occur between batches.

Affiliates

Please contact us for a copy of our Affiliate agreement.

Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website www.thelittlegoatsoapcompany.co.uk and served by The Little Goat Soap Company Ltd and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. The Website This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply’s to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device. Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

Contact & Communication

Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them throughprimary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Shortened Links in Social Media This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages orimplications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

The Guide Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy

Free Website Privacy Policy written by Jamie King Media – SEO Pembrokeshire © 2013 – v.2.0 April 2013 |

Edited & customised by: The Little Goat Soap Company Ltd. Registered Number 8494588